• practical advice - peer comparison - timely insight

  • About the Compliance Professionals Forum

    You won’t let research slow you down. But, you wouldn’t base your judgement on limited perspective or outdated resources, either. You need to make strong decisions at the speed your business demands. That's where the Compliance Professionals Forum comes in.

    What is the Compliance Professionals Forum?

    It's a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them.


    You’ll learn how your company compares with others in the industry, via our benchmark reports, peer calls, and regional compliance meetings. Plus constantly improve your own system with tools, checklists, call-scripts, spreadsheets, and policies/procedures.

    What do members get?

    • Free, immediate access to industry intelligence on emerging compliance practices around the industry. The centerpiece is our monthly Benchmark Report, which includes details on how other firms are handing common compliance challenges and actual policy language and tools firms are using to meet these challenges now
    • Alerts to what's new, pressing, and immediately necessary to keep you in line with regulatory requirements
    • Monthly moderated conference calls with other compliance professionals where operational, legal, regulatory, and practical compliance information is shared
    • Access to other CPF members' insight and experience, effectively increasing your compliance department by over 200 additional employees
  • Who Belongs?

    Those responsible for regulatory compliance at any level,

    from the Board, to the General Counsel's office, Business office, to the QA department... and of course, to the Compliance department.

    Debt collection agencies

    Collection law firms

    Consumer lenders

    Healthcare providers

    Credit card companies



  • What Will You Gain?

    Learn what others do

    Wondering how others handle specific compliance issues?

    Our benchmark reports, peer groups, guides, and tools let you see where you stand.

    Get info to share with your boss

    Not sure how to convince people internally about compliance? We can support you in that.

    Feel more confident

    Getting your policies and procedures in order seems like an intimidating effort? We can give you a road map.

    Prove your compliance

    Need to demonstrate your commitment to compliance for

    regulators or clients? We'll make it easy.

  • What does it cost?

    Better question... What's the value of confidence in your compliance system?

    Unlimited access for one individual is just $83/month*

    $30/month for each additional person from the same organization

    (*paid annually)

  • What members are saying

    Steve Miller

    VP Quality Assurance & Compliance,

    Credit Bureau of Canada Collections

    The Compliance Professionals Forum provides the information we need in order to make sound decisions. I consider CPF and its documents critical in maintaining compliance in this ever changing industry.

    Judd Peak


    The Peer Group has been an invaluable resource for me to trade information with other compliance officers. I especially benefit from using my group as a sounding board for changes in policy and initiatives.

    David Goodwin

    Chief Compliance Officer, Diversified Consultants, Inc.

    CPF is an integral piece of the Compliance Management Initiative within our company. The breadth of experience, diversity and professionalism can do nothing but improve the compliance agenda.

    Debra Ciskey

    Compliance Officer, Wakefield & Associates, Inc.

    The monthly CPF Peer Group calls are very helpful and insightful. Learning from the experience of others and being able to pick the brains of peers, and learning from their good and not-so-good real life experiences is invaluable.

    Nicole Cummins,

    Windham Professionals

    Putting together experts in the field to review documents and suggest best practices, is a great way to help us all meet the expectations of this integral part of our industry.

    April Lindauer,

    I.Q. Data International, Inc.

    The benchmark report on call monitoring was extremely helpful and we utilized pieces of it to update controls on our call monitoring program.

  • Ready to be confident?

    Questions? Give us a call. 917-838-7681 or email paul@insidearm.com

  • CPF is brought to you in part through the generous support of TransUnion, a trusted global information provider with over 50 years’ experience assisting the collections industry.

    TransUnion helps enable collection agencies, BPOs, collection law firms, and debt buyers and sellers to make smarter decisions by offering solutions to maintain compliance, maximize revenue, and create healthier bottom lines.